To most physicians in the traditional fee-for-service environment, 500 patients don’t sound like a lot. But that’s exactly the point in concierge: Keep patient volume down so that patients can receive more personalized care.In exchange for that more personal approach, patients pay annual fees ranging from $1,500 to $3,500, depending on whether it’s a corporate contract, the age of the patient, and the number of family members affiliated with the practice.
The concierge perks include 24/7 access to physicians, guaranteed same-day or next-day appointments, coordination of care with specialists, a personal preventative care plan, and phone care when appropriate.
Those additional perks lead to better patient outcomes.The practice also does everything it can to keep patients’ healthcare costs down.
The Keys to a successful concierge practice are :
- Consistent Marketing Budget
- Special events held at clinic
- “Educating” patients of the benefits
- Doctors understanding that not All patients will fit this model and not to sweat the “walk aways”
- Incorporating quality ancillary and vip services such as laser therapy, acupuncture, massage etc
- An efficient and quick patient enrollment with incentives for patients to sign long term agreements
- Providers spending at least 45 minutes to an hour with patients by conducting comprehensive evaluations at each visit
- An above average clinical staff with a keen focus on customer service and communication skills
- Hiring a top notch business and marketing consultant at least for the start up year of the practice
- Offering direct incentives and discounted group rates to employers